Privacy Policy

Last updated: February 2026

ChartsTrack ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at chartstrack.com.

1. Information We Collect

Account Information

When you create an account, we collect:

  • First name and last name
  • Email address
  • Password (stored as a secure bcrypt hash)

Usage Data

We automatically collect certain information when you use our services:

  • IP address and browser user agent
  • Pages visited and features used
  • Chart screenshots uploaded for analysis (processed and deleted after analysis)
  • Trade monitoring data and settings

Payment Information

Payment processing is handled entirely by Stripe. We do not store your credit card numbers or payment details. We only receive confirmation of successful transactions from Stripe.

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our AI chart analysis and trade monitoring services
  • Process your credit purchases and manage your account
  • Send you transactional emails (verification, password resets, trade alerts)
  • Send Telegram notifications when you opt in and configure alerts
  • Respond to your support requests and inquiries
  • Improve and optimize our services

3. Third-Party Services

We use the following third-party services that may collect data:

4. Cookies

We use minimal cookies necessary for our services:

  • Session cookies — To keep you logged in
  • localStorage — To store your authentication token and UI preferences
  • reCAPTCHA cookies — Set by Google for bot protection

We do not use advertising or tracking cookies.

5. Data Security

We implement appropriate security measures including:

  • Passwords hashed with bcrypt
  • HTTPS encryption for all data transmission
  • JWT tokens for session management
  • No storage of payment card information
  • Chart screenshots deleted after analysis

6. Data Retention

We retain your account data for as long as your account is active. Trade history and analysis results are stored to provide your trading journal. You can request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Export your trade history
  • Opt out of non-essential communications

8. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy or your personal data, please contact us:

Email: support@chartstrack.com

Contact Form: chartstrack.com/contact